Answers to the questions we hear most often, how to manage your subscription, and a direct line to our support team. We typically reply within 24 to 48 hours, Monday to Friday.
Please include your device model, iOS version, the name of the tool you were using, and a clear description of the issue. Screenshots are always welcome.
support@restoryapp.siteInstall Restory from the App Store on any iPhone running iOS 15 or later.
Choose from eight AI instruments — from Enhance and Colorise to Face Restore and Avatar.
Select any photo from your gallery. The clearer the source, the better the AI can restore it.
Restory processes your photo in the cloud, usually in 30 to 60 seconds, and auto-saves to your gallery.
Restory combines the world's most advanced AI restoration models — Topaz Labs (Upscale, Colorisation, Dust and Scratch v2), SUPIR diffusion, BiRefNet, CodeFormer, and Google Gemini Pro. Each of our eight tools uses a purpose-built model specialised for a specific job, so results stay faithful to your original photograph.
Your photo is uploaded securely to our cloud infrastructure, processed by the chosen AI model, and delivered back to your device — usually within 30 to 60 seconds.
No. Restory uses identity-locked restoration models. Unlike AI apps that reimagine photos and alter faces, our tools are purpose-built to preserve the original subject. Your memories, your features, and your loved ones stay exactly as they should be.
Restory uses a flexible credit system. Most AI tools cost only one to two credits per generation, and SUPIR Denoise (premium) costs five credits per use.
Subscription plans:
One-time credit packs (no expiration):
All prices are in USD and may vary slightly by region.
All subscriptions are managed by Apple. To cancel at any time:
Your subscription must be cancelled at least 24 hours before the renewal date to avoid being charged for the next period. You will keep access to your credits until the end of the current billing period.
Open Restory on your new device and go to Settings → Restore Purchases. Make sure you are signed in with the same Apple ID you used for the original purchase. Your subscription and any unused credit packs will be restored automatically.
If restoring does not work, please email us at support@restoryapp.site with your Apple receipt number and we will help you sort it out.
All purchases on Restory go through Apple's App Store, which handles all billing and refunds. To request a refund:
Refund decisions are made by Apple, not Restory. If you have an issue with the app itself, please email support@restoryapp.site first — we would love the chance to help.
No, your photos are never used for AI training. Restory takes privacy seriously:
For full details, please read our Privacy Policy.
A few things can help:
If you are still not happy with the result, email us at support@restoryapp.site with the original photo (if you are comfortable sharing) and we will gladly look into it and refund the credits.
If a restoration fails due to a technical issue on our side, your credits are automatically refunded within a few minutes. If this does not happen, please email support@restoryapp.site with:
We will refund your credits and investigate the issue.
Restory asks for permission to access your photo library so you can pick the photos you want to restore, and to save the results back to your gallery. We only access photos you specifically select — we never scan or read your full library in the background.
You can change photo permissions at any time in Settings → Privacy & Security → Photos → Restory.
Restory sends push notifications when your photo processing is finished, so you do not have to keep the app open while you wait. You can turn notifications off any time in Settings → Notifications → Restory on your iPhone.
Restory supports iPhone devices running iOS 15.0 or later. Because processing happens in the cloud, older iPhones still get the same high-quality results as the latest Pro models.
No. Credits purchased from Small, Medium, and Large credit packs never expire. Subscription credits (Weekly and Monthly plans) refresh each billing period and do not roll over to the next period.
We would love to hear from you. Email us at support@restoryapp.site and we will get back to you within 24 to 48 hours, Monday to Friday.
Please include your device model, iOS version, the name of the tool you were using, and a clear description of the issue. Screenshots help a lot.
Open Settings → [Your Name] → Subscriptions on your iPhone to see status, renewal date and plan.
Cancel at least 24 hours before renewal from the same Subscriptions screen. Access continues until the period ends.
Upgrade or downgrade between Weekly and Monthly from the Subscriptions screen. Changes apply next cycle.
Refunds are handled by Apple. Visit reportaproblem.apple.com to submit a request.
Read our full Privacy Policy to see exactly how we handle your data, your photos and your rights.
Read our Terms of Use for subscription details, acceptable use, and your rights and obligations.
Your uploaded photos are deleted after processing and are never used to train any AI model. Ever.
